At VALR Energy, we take pride in making sure every customer has a positive experience. You should be able to order with confidence knowing your money won’t be wasted on a product that doesn’t meet expectations. If you have an issue with your order, please contact us and we’ll work to resolve it quickly and fairly.
All orders are processed and shipped Monday through Friday via FedEx.
International shipping is not available at this time.
Once you receive your tracking information, please allow 24–48 business hours for tracking updates to appear.
We’re committed to providing a high level of customer service and want every experience with VALR Energy to be one that brings you back again.
Our standard processing time is 2–4 business days for all in-stock items. Please note that processing time is not included in estimated delivery windows.Orders are not processed on weekends or U.S. holidays. Additional processing time may be required for:
Standard FedEx shipping typically takes 3–5 business days depending on the shipment origin, destination, and drop-off time.
At this time, VALR Energy only supports domestic shipping within the United States.
We accept returns and exchanges within 30 days of delivery.
If your order arrives damaged or you are missing an item, please contact us right away and we will work to make it right. If a replacement is needed, we will ship it at no additional cost to you.
Claims for damaged or missing items must be reported within 3 days of delivery.
If a refund is approved, it will be issued manually for the appropriate amount associated with the returned item(s).
Refunds will only be issued after all items from the original order have been returned, including any free promotional items included with the shipment.
Please contact us before initiating a chargeback, as most issues can be resolved quickly and easily through our support team.
All items are packed and shipped in a way intended to ensure safe delivery. If something arrives in unsatisfactory condition, please reach out and we will review the issue on a case-by-case basis.
If a product is missing from your order, please contact us. Once we verify the claim, we will send the missing item. To help prevent fraudulent claims, all orders are documented and photographed prior to shipment.